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Customer Success Representative
The Customer Success Representative ensures efficient and effective communication and collaboration between existing customers and the BDEMENA organization, translating customer needs into actionable tasks for various internal teams to facilitate successful project completion and customer satisfaction.
Customer service
Waregem, Belgium
Job description
As a Customer Success Representative, your key responsibilities include:
- Managing your existing customer portfolio in the French market, prioritizing optimal customer service.
- Commercial Solutions: Listen to customer needs and offer commercially viable solutions, ensuring technical accuracy and customization.
- Customer Projects: Work on customer-specific projects, providing support and technical advice.
- Customer Interaction: Assist the Sales Manager during customer visits. Communicate clearly and efficiently with customers, and proactively provide updates.
- Technical Advice and Samples: Provide technical advice, send customer-specific samples, new developments with technical details, and new collections.
- Serve as the primary POC for all sales queries from customers and sales managers.
- Take ownership of issues and provide effective, professional solutions.
- Operating as the POC to ensure a smooth process of the sample requests:
- Request new designs and presentations in a technically prepared manner.
- Follow sample production, answer technical questions, and ensure smooth communication.
- Stay updated on new developments, request new qualities/finishes, and ensure technical correctness in communications.
- Providing Sales support:
- Assist the Sales Manager in client visits.
- Provide clear updates of customer requests.
- Staying up to date with product developments:
- Stay up to date within the industry.
- Stay informed about new developments within the company and explain them to customers.
Profile
Our ideal candidate:
- Has a background in textiles and passion for the product.
- Has excellent communication skills in spoken and written French and English.
- Finds creative solutions for customer requests based on our capacity.
- Works collaboratively with internal teams (sales, customer service, production, R&D) and external agents.
- Is stress resistant and is able to efficiently prioritize tasks.
- Experience with SAP and CRM software is an asset.
- Work experience in the French market or an international environment is an asset.
Our offer
Team:
You’ll be part of the Customer Service team of BekaertDeslee EMENA (Europe, Middle East and North-Africa). The team consists of 24 people, including you, located in Belgium, Romania, Turkey, Germany and Spain.
You will report to our Customer Service Manager.
Our offer:
- Possibility to work 4/5
- Gross salary topped with fringe benefits
- Home office (up to 2 days a week)
- 8.5 Recuperation days in fulltime employment
- International organization
- Continuous learning opportunities
- Culture with highlights on innovation, sustainability and entrepreneurship
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